Frequently Asked Questions
Everything you need to know about shopping with Darlaston Builders Merchants.
What are your delivery options and lead times?
We offer local delivery across the West Midlands using our fleet of crane-arm vehicles. Standard delivery typically takes 2-5 working days, depending on stock availability and your specific location.
Can I collect my order in-store?
Yes, we offer a Click & Collect service at our branches. Simply select the 'Collect' option at checkout, and we will notify you via email or SMS when your materials are ready for pickup.
Do you offer trade accounts for professional builders?
Absolutely. We provide both credit and cash trade accounts that offer professional pricing, dedicated account management, and simplified invoicing for your projects.
What is your return policy for over-ordered materials?
Unused and resaleable items in their original packaging can be returned within 28 days of purchase. Please note that a restocking fee may apply for certain bulky items or special orders.
Do you provide bulk discounts for large construction projects?
Yes, we offer competitive bulk pricing for large quantities of bricks, blocks, aggregates, and timber. Please contact our sales team directly for a bespoke quote on your project requirements.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Maestro), as well as secure payments via PayPal and authorized Trade Account credit lines.